Terms & Conditions

Welcome to the Kenkor website kenkor.com (together with related properties, the “website”). The following terms of use (“Terms of Use”) govern your use of the website.

By accessing, viewing, or using the content, material, products, or services available on or through the website, you acknowledge that you have read and agree to comply these Terms of Use. You further acknowledge that you are 18 years of age or older and that you have all the necessary rights, power and authority to enter into these Terms of Use and perform the obligations in them. You agree that your use of the website or any content or material made available on or through the website signifies that you fully accept and agree to these Terms of Use.

Note: Our Terms and Conditions were updated on 29th March 2023.

1. Registration

In order to access certain content, material, products or services on the website, you may be asked to register and create an account. As part of the registration process, you may be asked to click to agree to these Terms of Use, and may then be asked to select or submit a user name and password. You may also be required to provide us with certain information about yourself including some types of personally identifiable information, including your legal name, phone number, address, email address, gender, and age. You are responsible for ensuring that your password and account login are kept secret, safe, and secure at all times. Kenkor will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.

Additional information may be collected by Kenkor or its third-party providers for security and anti-fraud purposes. You confirm that the personal information you provide to us via the website is true, valid, complete and up-to-date in all respects. Should any of the information you provide on the website change, please login to your account and update such information directly on the website.

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. If you have any questions about how we use your personal data please contact [email protected].

2. General Restrictions on Use

You agree to use the website only for purposes that are permitted by these Terms of Use, and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the website for your non-commercial, non-exclusive, non-assignable, non-transferable and limited personal use, and for no other purpose.

You will not (and will not attempt to):

Access the website by any means other than through the interface that is provided by Kenkor;

Gain unauthorised access to Kenkor‘s computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the website, Kenkor‘s networks and computer systems;

Access the website through any automated means or with any automated features or devices (including use of scripts or web crawlers);

Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;

Reproduce, duplicate, copy, sell, trade, or resell any aspect of the website for any purpose; and

Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Kenkor in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names or logos.

3. Errors, Inaccuracies, and Omissions

Occasionally there may be information on the website that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies or omissions on the website at any time without prior notice.

4. Disclaimers and Warranties

Except where due to our breach of these Terms of Use or failure to use reasonable skill and care, we make no promises:

That the website, Website Content, Products, advice, information or links provided on the website will meet your requirements;

That the website will be uninterrupted, timely, secure or free from error;

That defects in the operation or functionality of any software provided to you as part of the website will be corrected;

Regarding the Website Content, advice, information or links provided by any third parties or users; and

That the website will be error-free or that any errors will be corrected.

You understand that the technical processing and transmission of any Website Content and User Generated Content may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from our website will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the website or the internet, including, for example, personal information such as your name or address. Except where this is due to our breach of these Terms of Use or failure to use reasonable skill and care, Kenkor assumes no responsibility for:

Any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, any communication;

Any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or the website, including any injury or damage to you or to any person’s computer related to or resulting from use of the website.

5. Limitation of Liability

Nothing in these Terms of Use of use excludes or limits Kenkor‘s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by EU law.

If we fail to comply with these Terms of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Terms of Use. Also, we only supply the website for domestic or private use. You agree not to use the website for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6. Links to Other Websites

The website may contain links or references to other websites outside of our control. Links to other websites may use our website logo or style as a result of a co-branding agreement. These websites may set cookies on your browser and may collect personally identifiable information about you and make use of that data in ways that this website would not. Please be aware that Kenkor has no control over these websites and that these Terms of Use do not apply to any third party websites. Kenkor encourages you to read the privacy policies and terms of use linked or referenced in the websites you enter.

7. Complaint Procedures

If you believe that any content on this website infringes your intellectual property or other rights, please notify Kenkor by email at [email protected] with a comprehensive detailed message setting out the following information:

Your name and the name of your company, if any;

Your contact information, including your email address; and

The nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content that is objectionable.

8. Changes to these Terms of Use

We may revise these Terms of Use at any time to reflect changes in or to:

Relevant laws or regulatory requirements;

Security, technical or operational issues;

Website’s functionality or features.

If we change these Terms of Use, we may notify you on the website. If we have your e-mail address, we may also decide to e-mail you with information on those changes.

9. Applicable Law

These Terms of Use their subject matter and its formation, are governed by EU law. However, if you are a consumer and resident of any other European Union country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of any other European Union country you and we may also bring proceedings in that country.

10. Business Terms

If you are a business, the following terms apply instead of the corresponding terms above)

Limitation of Liability (applying instead of clause 7):

We will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with these Terms of Use for:

Any loss of profits, sales, business or revenue;

Business interruption;

Loss or corruption of data, information or software;

Loss of anticipated savings;

Loss of business opportunity, goodwill or reputation; or

Any indirect or consequential loss or damage.

Applicable Law (applying instead of clause 11):

These Terms of Use, their subject matter and its formation (and any non-contractual disputes or claims) are governed by EU law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Terms of Sale

This page tells you information about us and the legal terms and conditions (“Terms”) that apply to the products (“Products”) listed on our website. These Terms are only available in EU and will apply to any contract between us for the sale of Products to you (“Contract”).

Please read these Terms carefully before ordering any Products from our website. Please note that by ordering any of our Products, you agree to be bound by these Terms. We will keep a record of all Contracts, which are available on request.

You may only purchase Products from our website if you are at least 18 years old, or are doing so on behalf of a business. If you are under the age of 18 or cannot lawfully enter into a contract, please ask your parent or guardian to review these Terms, and register and / or place an order on your behalf.

If you refuse to accept these Terms, you will not be able to order any Products from our website. You should print a copy of these Terms, or save them to your computer, for future reference.

1. Our Products

The images of the Products on our website are for illustrative purposes only. Although Kenkor has made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

Although Kenkor have made every effort to be as accurate as possible, all measurements indicated on our website are approximations. Unless otherwise stated, measurements indicated are in metric system.

Kenkor reserves the right to change the assortment of Products offered and to limit the quantity of Products that may be purchased at any time, without prior notice.

All Products shown on our website are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.

2. Use of Our Website

Your use of our website is governed by our website’s Terms of Use. Please take time to read these, as they include important terms which apply to you.

3. How We Use Your Personal Information

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. If you have any queries about how we use your personal data please contact [email protected].

4. Kenkor‘s Obligations To You

Kenkor is under a legal duty to supply Products which conform with a Contract, including that the Products are as described and match information we provided to you and any model seen or examined by you, are of satisfactory quality and are fit for any particular purpose made known to us. Nothing in these Terms will affect these legal rights. Advice about your legal rights as a consumer is available from your local Citizens’ Advice Bureau or Trading Standards office.

5. How the Contract is Formed Between You and Kenkor

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an email from Kenkor acknowledging that we have received your order. We will confirm our acceptance to you by sending you a confirmation email that confirms that the Products have been ordered. The Contract between us will only be formed when we send you the confirmation email.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our website, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

6. Guarantee

Kenkor offers up to 5-year manufacturer’s guarantee from the date of delivery for all products against defects to the workmanship and materials. This guarantee will cover normal domestic usage and will be void if any of the following are present: negligent use or non-domestic conditions, failure to follow the provided instructions, any alterations or unauthorised repairs made to the product, and products which are not adequately cared for.

7. Your Right of Return and Refund

You have the right to cancel a Contract during the period set out below. This means that during that period, if you change your mind, or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

Your right to cancel a Contract starts from the date of the email confirmation, which is when the Contract between us is formed. You then have a period during which you may cancel a Contract and return the Product, and that period continues until the end of 30 days starting from the day after you receive the Products. Products must be returned to us in a resellable, like-new condition.

To cancel a Contract, please reach out to [email protected].

If you exercise your right to cancel, you will receive a full refund of the price you paid for the Products minus any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and in any case within 30 days from the day we receive the Products back, or you provide evidence that you have returned them. We will make the refund using the same means of payment as you used for the initial purchase and you will not incur any fees for receiving that refund. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.

Our team wants to ensure that you get a full refund for the order you placed. That’s why it is crucial for us that the order is returned in its original condition and packaging and completely disassembled. If the order can’t be returned in those terms, we will need to deduct a 30% restocking fee. Likewise, we kindly note that the shipping costs are non-refundable.

8. Damaged, Defective and/or Missing Item(s)

We stand behind the quality of items and services we offer. While cases are rare, errors do happen once in a while.

For missing parcels, please notify us at [email protected] within 5 days upon delivery so that we can send you an affidavit form. Make sure to fill out the form and email it back to us, and we will take proper actions on your behalf with the courier.

For damaged parcels, please reach out us at [email protected] within 5 days upon delivery with a clear picture of the damaged packaging and a picture of the shipping label. You will have the option to: get a full refund or a replacement for unusable item(s), and a partial refund or a replacement for small defects or missing parts.

For damaged, defective or missing items or parts, please notify us at [email protected] within 7 days upon delivery. Each case will be reviewed by our customer care department and be presented with appropriate resolution(s).

9. Shipping and Delivery

To learn the shipping rates for your exact location, kindly proceed to the checkout and validate your postal code there.

Smaller item(s) that are in stock are usually shipped the next business day. Larger item(s) that are in stock are usually shipped within the next 1-3 business days. Our goal is to have all of our items in stock at all times. However, in periods with high sales, this might not always be the case. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date as soon as possible.

10. Prices and Promotions

The prices of the Products will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication.

Any changes in price will not affect any order which we have confirmed with an email confirmation.

The price of a Product includes VAT at the applicable current rate chargeable in the UK for the time being.

The price of a Product does not include any applicable delivery charges.

It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

11. Payments

Payment must be made by one of our accepted payment methods which will be made known to you. Payment for the Products and all applicable delivery charges is in advance.

Should you be paying by credit or debit card, your bank may place a pending hold on these funds. This is out of the control of Kenkor. This payment will be released when payment for your order is requested by Kenkor.

12. Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.

We only supply the Products for domestic or private use. You agree not to use a Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Products (including the right to receive Products which are as described and match information we provided to you and any sample or model seen or examined by you, of satisfactory quality, and fit for any particular purpose made known to us, and for defective products under the Consumer Protection Act 1987.

13. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.

If an event outside our control takes place that affects the performance of our obligations under a Contract:

We will contact you as soon as reasonably possible to notify you; and

Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Products to you, we will arrange a new delivery date with you after the event outside our control is over.

14. Communications Between Us

When we refer in these Terms to “in writing,” this will include email.

If you wish to contact us in writing for any other reason, you can send an email to [email protected]. You also contact us using our Customer Services telephone line.

And if we have to contact you or give you notice in writing, we will do so by email you provide to us in your order.

15. Changes to these Terms

We may revise these Terms of Use at any time to reflect changes in or to:

The Products;

Relevant laws or regulatory requirements; or

Security, technical or operational issues;

If we change these Terms of Use, we may notify you on the website. If we have your e-mail address, we may also decide to e-mail you with information on those changes.

16. Other Important Terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

A Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms their subject matter and its formation, are governed by EU law. However, if you are resident of any other European Union country you will benefit from mandatory consumer provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights to rely on these local law mandatory consumer provisions and legal rights. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of any other European Union country you and we may also bring proceedings in that country.

Thank you for visiting Kenkor!