Returns & Refunds

Even though we always want you to be satisfied with your purchase, we understand that sometimes you might want to return it and obtain a refund. Please read our returns & refunds policy carefully to find out how and in which cases you can return your item. This policy refers to all items purchased from Kenkor.

Returns

If you change your mind and wish to return your item, you can do so within 30 days from the day the courier delivers the item. However, you need to comply with our policy. Here is a quick guide on how you can complete a successful return:

In order to identify your order and access the members’ area, you will need to provide us with some information, such as your email address and the last four digits of your phone number.

Once you are logged in, click on the “My Orders” option to view your order, then proceed to the “Returns” section and submit a return request. Fill out all of the necessary information. At the end, you will be given our address to which you should return your order.

Before handing your order to the courier, make sure that it is packed in the original box and in the same way you received it. In case your item came in multiple parts and you assembled it, please disassemble it, but be careful not to damage the item in the process.

Once the courier of your own choosing has delivered the item back to us we will carefully inspect it, and upon verifying conditions match the original state, we will issue you a refund.

The items need to be in the original packaging and in new-like condition, as they were received. We will not issue refunds for items that have been used, damaged, or have any parts gone missing after we have delivered them. Please note, returns for change of mind need to be organised by the customers and all expenses will be also covered by them.

Refunds

Once we receive your return, we will process a refund and inform you when it has been issued. Please note that refunds may take up to 5-10 business days to settle and are typically sent to the original method of payment. In some cases, we may need to issue a refund directly to your bank account instead if the original payment method link is no longer available. In that case, we will make sure to inform you before the transfer.

Please note that we cannot refund orders that have been returned after 30 days of the original day of delivery or orders that have been damaged, used or transformed from their original state. In the event that your order comes back damaged or in non-original packaging, we will have to deduct a 30% restocking fee from your refund. Outbound and return shipping charges for change of mind returns are non-refundable.

Exchanges

We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original packaging and new-like condition. Please email us at [email protected] for further help provided by our customer support team.

Damaged or Defective Items

Unfortunately, in some rare cases, your order might arrive damaged or defective. If you notice anything, please refer to our Members area. Once you log in, please make sure to submit an aftercare request, where you will provide us with all of the necessary information, including video and/or photographic proof. Only then can we evaluate your request properly and give you the best resolution possible.

If you receive a defective or damaged order, please submit your aftercare request within 30 days of receiving it. This is to ensure that we can investigate the issue and provide a fair resolution to our customers in a timely manner. Otherwise, we won’t be able to process your aftercare request. If you have exceeded the 30-day aftercare window, but your purchase is still covered by warranty, please get in touch with us and provide pictures of the damage. We may be able to provide a replacement, subject to availability, or a product of equivalent value. It’s important to note that this offer is contingent upon the damage being a result of a manufacturing defect, and you can refer to our terms and conditions for more information about our warranty.

To ensure that your return process runs smoothly and that you receive a full refund, please follow our guidelines carefully and stick to our policy.

In case you have any other questions regarding our returns & refunds policy or need any other additional help, you can always contact us via our email [email protected].

Thank you for shopping at Kenkor!